Help Center

Book a 15-minute onboarding call and we'll set up your account, then you can submit a job in under a minute — pick the job type (HVAC, electrical, or plumbing), enter the equipment or scope, and the property address. We take it from there.

At minimum: the job type, the property address, and basic equipment details (make, model, tonnage/amperage/BTU where relevant). If your jurisdiction needs load calculations or energy compliance docs, we'll reach out for anything missing — you don't need to know the rules.

We typically submit within the same business day. Approval time depends on the jurisdiction — some cities issue same-day, others take 2–10 business days. You'll see live status in your dashboard.

Book a demo and we'll activate your account during the call. Your first 3 permits are free.

HVAC (mechanical), electrical, and plumbing/gas permits. We handle residential and light commercial work. If you have a project outside these trades, reach out — we may still be able to help.

We currently file in thousands of jurisdictions across the US, with the deepest coverage in California and the Bay Area. If your city isn't supported, let us know and we'll usually add it within a week.

Yes. Once the permit is issued, we book the inspection based on your availability and send calendar invites and reminders. If the inspector needs additional docs or a re-inspection, we handle that too.

We revise and resubmit at no extra cost. Most rejections come down to a missing form, a load calc, or a jurisdiction-specific checklist item — we'll fix it and refile the same or next business day.

You are. We file on your behalf using your contractor license, business info, and insurance. We never pull a permit under our own license — the permit belongs to you.

See the pricing page for current plans. Your first 3 permits are free so you can try it with no commitment. After that, you pay a flat per-permit service fee plus whatever the jurisdiction charges for the permit itself.

Yes. We pay the jurisdiction directly when we file, then pass the exact city/county fee through to you — no markup. You'll see the breakdown on every invoice.

No. Pay-as-you-go, no minimums, no long-term contract. Cancel anytime.

Both are in your dashboard under Billing. If you need a W-9 or a custom invoice format for your accounting team, email us and we'll send it over.

ServiceTitan, Jobber, and Housecall Pro. See the integration pages for details on what syncs — jobs, customer info, equipment specs, and permit status back to the job record.

About 10 minutes. You authorize the connection from your FSM account and we map your job types to permit categories. We do this together on your onboarding call.

Yes. Approved, rejected, inspection-scheduled, and finalized states all push back to the job record as notes or custom fields (depending on platform).

Email ruslan@permitio.ai or use the chat in your dashboard. We respond within one business day — usually much faster during California business hours.

Yes. Invite office staff, dispatchers, or field techs from the Team section in your dashboard. Roles control who can submit, approve, or just view permits.

Yes. We store credentials encrypted at rest and only use them to file permits on your behalf. See our privacy policy for details.

From Billing in your dashboard, or email us. No cancellation fee. Any permits already in flight are seen through to issuance.